Shipping policy
Thank you for shopping with us! Here's everything you need to know about our shipping policy:
The majority of the Marketing assets we create will be delivered electronically
- SimplerSystems will deliver all digital assets via email by default, unless the client has a current subscription to Social MadeSimpler. If client is currently using Social MadeSimpler, all assets will be delivered directly into the content library within the Social platform, unless otherwise specified
- Timing of asset delivery is dependent on bundle frequency, services or products purchased and will be disclosed during initial planning conversations.
If your order contains Physical (printed) Marketing assets:
Processing Time:
Orders are typically processed and shipped within 5 - 7 business days from the date that the marketing asset is approved by client. However, during busy seasons or holidays, processing times may be slightly longer. If you have a specific needed delivery date, please work with us to accommodate your needs. We appreciate your patience.
Shipping Methods:
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and international shipping. The available options will be displayed at checkout.
Shipping Rates:
Shipping rates vary depending on the selected shipping method, destination, and the weight of the package. You can view the shipping costs at checkout before completing your purchase.
Delivery Time:
Delivery times vary depending on the shipping method selected and the destination address. Estimated delivery times will be provided at checkout. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.
International Shipping:
We ship to select international destinations. International shipping rates and delivery times may vary depending on the destination country's customs policies and postal services. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.
Incomplete or Incorrect Address:
It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for any delays or additional costs incurred due to incomplete or incorrect addresses provided by the customer. Please double-check your shipping address before completing your purchase.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim. We will do our best to assist you in locating your package, but we cannot guarantee its recovery.
Shipping Restrictions:
Some items may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We reserve the right to refuse shipping to certain locations or impose additional shipping fees for orders that require special handling.
Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.
By placing an order with us, you agree to comply with our shipping policy and acknowledge that you have read and understood the terms outlined above. Thank you for choosing us for your shopping needs!
