Fractional Success Account Manager / Monthly

Fractional Success Account Manager hourly rate is as low as $100 per hour

Package Options:

• 10 hours per week (40 per calendar month)
• 20 hours per week (80 per calendar month)
• 30 hours per week (120 per calendar month)

A fractional Success Account Manager is a professional who provides part-time or fractional account management services to businesses on an as-needed basis. Unlike a full-time Success Account Manager who is employed by a single organization, a fractional Success Account Manager typically works with multiple clients simultaneously, dedicating a portion of their time to each client's needs.

The responsibilities of a fractional Success Account Manager may include:

Customer Relationship Management: Building and maintaining relationships with clients, serving as the primary point of contact for their account, and ensuring their needs and expectations are met or exceeded.

Account Strategy and Planning: Developing and implementing strategic account plans aligned with the client's goals and objectives. This may involve conducting needs assessments, identifying growth opportunities, and defining strategies to drive customer success and retention.

Product Adoption and Optimization: Facilitating the successful adoption and utilization of the company's products or services by the client. This includes providing training, guidance, and support to ensure clients derive maximum value from their investment.

Renewal and Expansion Management: Managing the renewal process for existing client contracts and identifying opportunities for upselling or cross-selling additional products or services. This involves conducting regular check-ins, conducting business reviews, and addressing any concerns or challenges proactively.

Issue Resolution and Escalation Management: Serving as the escalation point for any issues or concerns raised by the client and working closely with internal teams to address and resolve them in a timely and satisfactory manner.

Performance Monitoring and Reporting: Tracking key performance metrics and milestones related to client satisfaction, product adoption, and retention. Providing regular reports and updates to clients on their account status and progress towards their goals.

Customer Advocacy and Loyalty: Acting as an advocate for the client within the company, representing their interests and needs and ensuring they receive the highest level of service and support. Building strong relationships and fostering loyalty to drive long-term customer retention and advocacy.

Overall, a fractional Success Account Manager plays a critical role in ensuring the success and satisfaction of clients, driving retention and revenue growth for the business, and fostering strong customer relationships. They leverage their expertise in account management, customer success, and relationship-building to deliver value and support to clients on a part-time or fractional basis.